Why we organise this by scenario
Most guidance about e-bike accidents is written as one long article about making a claim. We think that gets it the wrong way round. The same injury can lead to a completely different claim, against a completely different party, depending on how the accident happened — and that is the part people actually need help with.
So we start from the accident. Hit by a car, a collision with someone on foot, brakes or a motor that failed, a battery that caught fire, a pothole, a driver who was uninsured or never traced, a bike that had been modified. Each of those points at a different party who may be answerable, and a different route for putting it right.
How we write it
- In plain English, close to the primary source. Where the law is what decides something — the Limitation Act 1980, the Consumer Protection Act 1987, sections 41 and 58 of the Highways Act 1980, the EAPC rules, the Motor Insurers’ Bureau agreements — we say so and stay close to what it actually says.
- Hedged where the law is hedged. May, can, could, depends. We do not tell anyone they have a claim, because whether you have one turns on facts we have not seen.
- Read and dated. Pages are written against sources checked on the day they are written, and revisited when the position moves.
- Without invented numbers. We publish no success rates, no average amounts, no case results and no testimonials.
What we do not do
We do not tell you what your accident is worth, and we would not try. We have not seen your injuries, your medical records or your evidence, and anyone who quotes you a figure from a web page is guessing. What we can do is set out who may be responsible, what usually decides it, and what is worth keeping hold of before it disappears.
Time matters more than people expect
In England and Wales there is generally a three-year limit for personal injury claims under the Limitation Act 1980, with different rules for children and in some other situations. Evidence tends to go long before that: CCTV is overwritten, a damaged bike gets thrown away, a pothole gets filled. That is why we push people to look into things early rather than late.
How we handle the details you send us is set out in our privacy notice.